being able to manage emotions is a key component to successful interpersonal interactions

Unit 9 Assignment: Video AnalysisIn Unit 7 you learned that being able to manage emotions is a key component to successful interpersonal interactions. Not everyone encountered will think and feel the same. Even when we disagree, or find ourselves in conflict, it is still possible to confirm others and work toward win-win solutions. After all, conflict is a neutral term; it is how we choose to engage in conflict and resolve it that makes it positive or negative.For the Unit 9 assignment you will draw on readings from chapters 8 and 9 to analyze the following video and craft a Q&A style response to the questions below. Start by watching the video and then address the following questions by incorporating the course reading material in each answer to support your analysis.Video Resource: A Conversation: Ken and JanResource: Video TranscriptsUsing concepts from Chapter 8, what two ways could Ken have created a more confirming climate at the start of his interaction with Jan?Suggest two ways that Jan might have more effectively sought Ken?s forgiveness based on what you learned in Unit 9.Drawing on course readings from throughout the term, identify the diversity present. Specifically, identify two differences in communication Jan and Ken exhibit. For example, diversity related to self-concept, gender, nonverbal cues or orientations to conflict. How can understanding these differences help Jan and Ken to better manage the conflict, while attending to the relationship level of meaning?Describe two characteristics of emotional intelligence defined in the Unit 7 readings. How would using the emotional intelligence strategies detailed in the text have positively impacted this interaction?Drawing on the Unit 9 readings, how would you describe Jan?s orientation to conflict? How would you define Ken?s orientation to conflict? In what ways could each apply specific characteristics of a win-win orientation from the course readings to create a more successful conflict outcome?Identify two places in the dialogue where Jan and Ken missed opportunities to manage conflict successfully. Specifically, describe what they did do and then explain which of the conflict management skills should have been applied to create a more positive conflict resolution.Video Link…

Don't use plagiarized sources. Get Your Custom Essay on
being able to manage emotions is a key component to successful interpersonal interactions
Just from $13/Page
Order Essay
Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.

Read more

Free-revision policy

Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.

Read more

Privacy policy

Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.

Read more

Fair-cooperation guarantee

By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
The price is based on these factors:
Academic level
Number of pages

Order your essay today and save 15% with the discount code ESSAYHELP