Developing Yourself as an Effective Human Resources or Learning and Development Practitioner

Check The Attachments Understand the knowledge, skills and behaviors required to be an effective HR or L&D practitioner. Know how to deliver timely and effective HR/L&D services to meet users’ needs. Be able to reflect on own practice and development needs and maintain a plan for personal developmentAssessment Brief Activity 1 As guided by your tutor you will, singularly, in pairs or as a group, plan and deliver a presentation with visual aids. You should prepare your own individual presentation notes (not as a group) which should be provided for assessment. The presentation delivery should be divided equally between each group member, and the presentation and individual presentation notes utilize the principles illustrated in the CIPD Profession Map, which can be found at http://www.cipd.co.uk/cipd-hr-profession/profession-map/. Activity 2 This is an individual activity. You work for a growing organisation and your HR manager has decided to formalise the service offered to the organisation by publishing a Service Level Agreement (SLA). Outline a SLA for an HR or L&D department describing how to build and maintain effective service delivery. Activity 3 1. Individually undertake a self-assessment against a specification of the knowledge, skills and behaviours required of an HR or L&D practitioner. You could use the CIPD Profession Map available at http://www.cipd.co.uk/cipd-hrprofession/profession… for this, and/or another specification such as your own organisation’s CPD framework. 2. From the self-assessment, identify areas you would like to develop and devise your own CPD plan. This should include at least 3 CPD options to meet your identified needs. 3. Evaluate at least 3 options to meet your identified needs and in your CPD plan clearly show which option you will undertake, explaining why you have chosen that option.
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4DEP F201B_HR
CIPD Assessment Activity 4DEP
Title of unit/s
Unit No/s
Developing Yourself as an Effective Human Resources or Learning
and Development Practitioner
4DEP
Level
4
Credit value
4
Assessment method
?
?
?
Expiry Date
September 2018
Presentation visual aids, with accompanying notes
A Service Level Agreement
Information from, and confirming that, self-assessment has
taken place and a CPD plan and record
Learning outcomes:
1. Understand the knowledge, skills and behaviours required to be an effective HR or L&D
practitioner.
2. Know how to deliver timely and effective HR/L&D services to meet users’ needs.
3. Be able to reflect on own practice and development needs and maintain a plan for personal
development.
Assessment Brief
Activity 1
Assessment
Criteria
As guided by your tutor you will, singularly, in pairs or as a group, plan and deliver a
presentation with visual aids. You should prepare your own individual presentation
notes (not as a group) which should be provided for assessment.
The presentation delivery should be divided equally between each group member,
and the presentation and individual presentation notes utilize the principles illustrated
in the CIPD Profession Map, which can be found at
http://www.cipd.co.uk/cipd-hr-profession/profession-map/.
The presentation should, identify ONE professional area and:1. Describe at least three activities that a Practitioner will undertake at either
band 1 or 2 and the skills that they will need to undertake these activities.
2. Give three examples of knowledge that the Practitioner will be expected to
show at either band 1 or 2.
3. Explain, by giving examples, three key behaviours at either band 1 or 2, you
would expect a Practitioner working in your identified professional area to be
able to show.
4. Explain why Strategies, Insights and Solutions and Leading HR sit at the
heart of the HR & L&D profession.
5. Explain the concept of Continuing Professional Development (CPD). AC3.1
6. Explain the importance of CPD for a HR or L&D Practitioner. AC3.1
1.1
1.1
1.1
1.1
3.1
3.1
Activity 2
This is an individual activity.
You work for a growing organisation and your HR manager has decided to formalise
the service offered to the organisation by publishing a Service Level Agreement
(SLA). Outline a SLA for an HR or L&D department describing how to build and
maintain effective service delivery.
Version 5 01/03/2017
4DEP F201B_HR
Ensure that you cover:
1. Building and maintaining good relationships by identifying three needs of those
who use a HR or L&D service within an organisation and how you would
prioritise these needs to avoid conflict and deliver a timely service.
2. Identify at least three methods of communication and for each method explain
the advantage and disadvantage of using these methods to respond to your
customer’s needs.
3. Describe how you would gather feedback and service performance data in order
to provide management information on service levels and how you would use
this data to continuously improve your service.
2.1, 2.3
2.2
2.3
Activity 3
1. Individually undertake a self-assessment against a specification of the knowledge,
skills and behaviours required of an HR or L&D practitioner. You could use the
CIPD Profession Map available at http://www.cipd.co.uk/cipd-hrprofession/profession-map/ for this, and/or another specification such as your own
organisation’s CPD framework.
2. From the self-assessment, identify areas you would like to develop and devise
your own CPD plan. This should include at least 3 CPD options to meet your
identified needs.
3. Evaluate at least 3 options to meet your identified needs and in your CPD plan
clearly show which option you will undertake, explaining why you have chosen that
option.
Activity 3.5 is completed at the end of the course and a separate deadline is set for
this.
3.2
3.4
3.3
3.5
4. During the period of your studies, reflect on your performance against your plan,
including. As you reflect, identify if there are any further development needs and
update your plan accordingly. You will be required to submit your updated CPD
plan and CPD record at the point of final assessment.
(Note: If required, CPD plan and record templates are available at
http://www.cipd.co.uk/cpd/examples-templates.aspx ).
Evidence to be produced:
Activity 1: Presentation visual aids, with accompanying notes (approximately 1,000 words)
Activity 2: A Service Level Agreement (approximately 500 words)
Activity 3:
a. Information from, and confirming that, self-assessment has taken place.
b. A CPD plan and record which includes:
? Identified needs
? Options to address these needs
? If required, revisions to the plan
? Performance and learning against the plan’s implementation. This includes a reflective
statement in the record on the development activities and learning.
Please Note the Following Instruction
Version 5 01/03/2017
4DEP F201B_HR
Tutors can insist that student’s base and use illustrations from the organisation that they are
currently employed in for the completion of ANY or ALL assignments.
Students can be referred, if they do not follow this instruction.
Students whom have recently changed roles or are not employed should discuss the options
available with their tutor prior to commencing work on their assignments.
Where possible, please ensure the assignment coversheet and written assignment are one
document.
Version 5 01/03/2017
Developing Yourself as an Effective Human Resources or Learning and
Development Practitioner
1
Learning outcomes:
1. Understand the knowledge, skills and behaviours required to be an
effective HR or L&D practitioner.
2. Know how to deliver timely and effective HR/L&D services to meet
users’ needs.
3. Be able to reflect on own practice and development needs and maintain
a plan for personal development.
2
Employee relations used to define the relationship between
employers and employees
3
Activity 1 : Discipline
Skills:
decision making, research skills, listening.
Knowledge:
company policy , procedures , labour law .
4
Activity 2 :Working Environment
Skills:
creativity, organized, open mindedness, patients.
Knowledge:
HR policies, practices, financial structure.
5
Activity 3 : Conflict resolution
Skills :
communications , understanding , empathy.
Knowledge:
company policy, qualifications, rules , System
6
Behaviours
? Skilled influencer
? Collaborative
? Courage to challenge
? Confidence
? Respects
? Personally credible
? Role Model
7
Strategies, Insights and Solutions
? Deep understanding of the business environment , activities , strategies &
plans.
? Understanding the needes of customers and employees.
? Unique insights to drive business performance through the creation and
delivery of HR strategy and solutions.
? Understanding the external context
in the Organization operation .
(internal & external )
8
?The core of the Profession Map is the foundation of HR capability.
Understand the knowledge, skills and behaviours required to be an
effective HR or L&D practitioner
As an HR we should use the deep understanding of the business of
organization , each person as a leading HR should understand at any level
the capability and information that they can deliver to the organization.
To take responsibility of the service that is delivered (Quality).
9
Leading HR sit at the heart of the HR & L&D profession.
? leads and manages a fit for purpose HR function with a strong track
record of operational.
?Deep understanding of the organization requirments.
?Ensures that the function has right capability , capacity .
?Deep understanding of the organization design to create value .
?HR employees are fully engaged , wok collaboratively and process
10
The concept of Continuing Professional Development
(CPD).
The action we take to maintain, update and grow the knowledge and
skills required for our professional role.
It is an ongoing commitment, lasting for as long as we remain within
our profession.
The concept of CPD is to enhance , develop and documenting the
personal knowledge , skills and behavior at a certain area within a
target date throughout the professional career path.
11
Importance of CPD for a HR or L&D Practitioner
? To understand the HR profession and decide if it is a career for me.
?To assess my capability, at any stage of my career and build a personal
development plan.
?To create a career development plan -whether I’m just getting started or
have 20 years of experience.
?To create role profiles.
12
ASSIGNMENT COVERSHEET
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