Discussion Response U6R18036ED

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Response Guidelines
In your response, say whether you agree or disagree with the learner’s position on the best
assessment tool and explain why.
Your response must be a minimum of 300 words in length. Include at least two APAformatted references must be current within the past five years (in-text, as well as the full
reference). The citation may be from course textbooks, assigned readings, or an outside
Consumer, Customer, and Patient Satisfaction
For stakeholder purposes, this group of individuals should be called
consumers. Stakeholders take part in business relations, so the professional term of
patients on the business side should be called consumers. Consumers are those who
may or may not choose to seek care there in the future (Butcher, 2015). As a
stakeholder, consumers can dictate where they receive care, which ultimately
dictates the finances and incoming revenue of a healthcare organization. Consumers
now have the ability to shop around, and choose their healthcare which play a vital
role in the decision-making process of healthcare leadership.
To begin with, consumers expect a certain level of service and an ease-ofaccess experience that numerous conventional health care establishments currently
are not prepared to deliver. On the other hand, consumers anticipate to have access
to information, be able to comprehend information specified and use that
information to make decisions about the future of their healthcare. At the same time,
healthcare consumers are able to ?shop? around for the better-quality healthcare,
compare providers, and choose not to ?shop? a certain healthcare system again.
Consumers can be classified also as customers due this scenario.
In the current and future healthcare market, this learner suggests that
consumer be the appropriate term. The idea of healthcare as an institution is fading
as today’s healthcare consumers demand convenience and care that mimic their
experience in grocery stores, clothiers, and coffee shops (Donovan, 2015). The term
consumers put into perspective the demands of the current healthcare trends, and
removes the sterile traditional term patient. Using the term consumer allows the
?patient? to be engaged in their healthcare decisions, collaborate with their
healthcare team, and to not feel inferior to physicians or those delivering healthcare.
The term consumer normalizes each individual, and encourages consumers to
become who more informed, engaged, discerning, and value consciousness.
Butcher, L. (2015). Consumerism hits health care. Trustee, 68(4), 13-14,19-20. Retrieved
Donovan, R. (2015). The retailing of healthcare. Healthcare Design, 15(9), 3034,36,38,40. Retrieved from

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