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Correspondence Package
The purpose of this assignment is to give you practice in writing the texts you will frequently
encounter in the workplace: letters and emails. This assignment requires that you respond
appropriately to the scenario described below. Keep in mind your audience and purpose when
establishing your tone.
Claim Letter (direct style)
Assignment scenario: write about an experience that has provided you with an arguable claim
or complaint, such as bad service as a restaurant, a broken piece of technology, or cancelled flight
reservations. In this letter, you will document a problem you have had with a product, person,
situation, or service to show specifically that you deserve compensation or action. This letter should
document a specific problem you’ve had and request a specific action to resolve the claim.
Your letter should be fairly detailed concerning the experience you’re writing about. Don?t forget to
be polite and reasonable; you must convince your reader that you are justifiably unsatisfied.
Your claim letter will be evaluated according to the following criteria:
Establishes goodwill throughout
Clearly identifies and describes the product or service being written about
Details the nature of the claim in a clear, direct and succinct manner
States the action the writer desires the company to take
Maintains a professional, firm and positive tone throughout
Uses an original design (i.e., not a template)
Conforms to the conventions of the letter genre
Makes no spelling or grammatical errors
Uses visual cues (bullets, numbering, indenting) to facilitate an understanding of the
Professional Emails
Read the following email written by a student to his teacher. Use the space below to rewrite the
email to make it more professional. John?s student email account is
Mrs. Pam Brown (
September 10, 2017
can u tell me what im supposed to do on number 7 on tha assignment???? i no how to do the first 6
but i cant figgure out 7. i paid attention in class on fri but i had a LONG weekend and forgot how to
do it lol. pleeeeease help!!!
John Smith
Use the information provided below to write a professional email from a student to his teacher.
Robert Williams is a college student. He missed a math test last Friday because he overslept. He
needs to email his teacher, Dr. Jane Jones, to find out if he can make up his test. Robert has two
email addresses –, which was assigned to him by his college, and, a personal account he has used since high school.
Dr. Jane Jones (

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