Emergency Services Leadership

I want you to answer the exam questions. You may use the book ( Emergency service Leadership: A Contemporary Approach). Also, you can use any other sources. Please site every source. I have attached the exam questions.

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1. It has been discussed in class that ?leaders are made, not born.? However, it
can also be said that some leaders are indeed ?born leaders.? Therefore, it
can be argued: ?leaders are born and/or made.? Do you agree or disagree
with this premise? Defend your answer by citing specific examples of leaders
who support your position (Do not have to be EMS). [10 points]
2. Compare and contrast industrial period leadership versus post-industrial
leadership. Cite specific examples of leaders from both periods to support
your response. [10 points]
3. What is the Leader Behavior Description Questionnaire? Who developed it?
What group(s) was it administered to? Why is it significant? What leadership
theory was based on it? [5 points]
4. For each of the following vignettes of a leader, identify the leadership theory
that they most likely are displaying. Defend your answer by linking leader
characteristics with theory components.
a. Dr. Dillon, the local EMS medical director, is frustrated with the lack of
proper documentation by paramedics. He issues a memo stating that
any paramedic who fails to provide proper call documentation will
have to attend a special class on documentation. [5 points]
b. Newly promoted ED nurse manager Pearlstein has identified
significant deficiencies in the routine operation of the ED. To address
these concerns, he has put in place a quality-of-care committee made
up of ED staff at all levels. He also makes it a point to meet individually
with all his nursing and tech staff with the hope of instilling in them a
deeper appreciation for needed change as the right thing to do in the
best interest of the patient and the department. [5 points]
c. The director of Acme Ambulance Service has noticed that one of its
field offices has been continually underperforming, especially in terms
of personnel management. Employees come in late, are not in proper
uniforms, provide poor customer service, and frequently do not
provide sufficient documentation to support billing. To address this
situation, he reassigns a high performing manager to this site. The
new manager, Ms. Bast, makes it a point to always be on time, even
coming in early and staying late, presenting a professional appearance,
and positive customer interaction. After a few weeks, it is noticed that
the employees are now coming in on time and have a much more
professional and positive attitude towards their work. [5 points]
d. In the Town of Hopelessville, a recent car crash in town took the life of
a prominent member of the community. It is apparent that her death
was exacerbated by the fact that the closest ambulance took 27
minutes to arrive. This is not the first time town residents have had to
wait for an ambulance. A group of town?s people approaches the
president of the Lions Club, who is a well-respected local businessman,
about leading an effort to form a town rescue squad. They have raised
a few hundred dollars and offer to compensate him for his time. He
readily agrees, but refused any compensation, instead saying it should
go to the cost of starting the squad. As a friend of the recently
deceased town resident, he considers it his duty to lead this effort. [5
e. Lt. Swain is known in the fire department as a ?good leader.? He is
well respected by those he supervises and is seen as fair and effective.
What stands out the most is his ability to adjust his leadership style to
the situation at hand. For instance, he allows his senior medics to
manage most of their daily duties and responsibilities. However, on
scene he assesses the situation and if necessary, assumes command.
[5 points]

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