HIM 520 Module Two Case Study Guidelines and Rubric

Overview: In this assignment, you will determine the skills the HIM professional needs to evaluate the implementation of an EHR system and discuss how change-management theories were or were not successfully applied. Case Study: Clinic A had difficulty choosing an EHR system largely because the vendor selection group lacked agreement about key workflows and organizational priorities. After finally selecting an EHR, the CEO of the organization and driver of the EHR adoption process appeared to lose interest and stopped attending planning meetings, delegating leadership tasks to a low-level aide. The providers, taking their cue from leadership, likewise disengaged from the planning process, not focusing on critical tasks that needed to be completed in advance, such as workflow redesign. The EHR vendor gave the clinic a list of tasks such as creating charting templates, order sets, and diagnosis preference lists; however, no one in the clinic took responsibility for making sure each task was understood and completed. Training took place one month before go-live and there was no additional, reality-based training the week of go-live, which is a crucial period for training. The end result was that providers and staff were equally dissatisfied with the EHR and EHR implementation process. Prompt: Respond to the case study by considering the following questions: ? What were some of the specific leadership errors that caused an unsuccessful implementation of the EHR system? ? What obstacles in implementation (i.e., workflow, training, provider/stakeholder issues) were faced and resolved? ? What change-management principles, theories, and activities should have been applied to facilitate a successful implementation? ? What was the purpose of the change? Why is the change important and how does the change impact healthcare? ? What stage is the organization in, and how can it move forward to the next stage? This assignment will help you understand ethical and cultural dilemmas in healthcare that you can incorporate into your final project. Guidelines for Submission: Your paper must be submitted as a 1- to 2-page Microsoft Word document in APA format with double spacing, 12-point Times New Roman font, one-inch margins, and at least three cited sources.
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HIM 520 Module Two Case Study Guidelines and Rubric
Overview: In this assignment, you will determine the skills the HIM professional needs to evaluate the implementation of an EHR system and discuss how
change-management theories were or were not successfully applied.
Case Study: Clinic A had difficulty choosing an EHR system largely because the vendor selection group lacked agreement about key workflows and organizational
priorities. After finally selecting an EHR, the CEO of the organization and driver of the EHR adoption process appeared to lose interest and stopped attending
planning meetings, delegating leadership tasks to a low-level aide. The providers, taking their cue from leadership, likewise disengaged from the planning
process, not focusing on critical tasks that needed to be completed in advance, such as workflow redesign. The EHR vendor gave the clinic a list of tasks such as
creating charting templates, order sets, and diagnosis preference lists; however, no one in the clinic took responsibility for making sure each task was understood
and completed. Training took place one month before go-live and there was no additional, reality-based training the week of go-live, which is a crucial period for
training. The end result was that providers and staff were equally dissatisfied with the EHR and EHR implementation process.
Prompt: Respond to the case study by considering the following questions:
?
?
?
?
?
What were some of the specific leadership errors that caused an unsuccessful implementation of the EHR system?
What obstacles in implementation (i.e., workflow, training, provider/stakeholder issues) were faced and resolved?
What change-management principles, theories, and activities should have been applied to facilitate a successful implementation?
What was the purpose of the change? Why is the change important and how does the change impact healthcare?
What stage is the organization in, and how can it move forward to the next stage?
This assignment will help you understand ethical and cultural dilemmas in healthcare that you can incorporate into your final project.
Guidelines for Submission: Your paper must be submitted as a 1- to 2-page Microsoft Word document in APA format with double spacing, 12-point Times New
Roman font, one-inch margins, and at least three cited sources.
Critical Elements
Leadership Errors
Obstacles in
Implementation
ChangeManagement
Principles
Proficient (100%)
Comprehensively describes the errors
leadership made in the implementation of the
EHR system
Comprehensively discusses the obstacles
faced and resolved in the implementation of
the EHR
Specifically determines change-management
principles, theories, and activities to facilitate
a successful implementation of the EHR
Needs Improvement (70%)
Describes the errors leadership made in the
implementation of the EHR system but has
gaps in knowledge and application
Discusses the obstacles faced and resolved in
the implementation of the EHR but has gaps
in application and understanding
Determines change-management principles,
theories, and activities to facilitate a
successful implementation of the EHR but has
gaps in detail and clarity
Not Evident (0%)
Does not describe the errors leadership made
in the implementation of the EHR system
Value
20
Does not discuss the obstacles faced and
resolved in the implementation of the EHR
20
Does not determine change-management
principles, theories, and activities to facilitate
a successful implementation of the EHR
20
Purpose of the
Change
Comprehensively describes the purpose of
the change, its importance, and how the
change impacts healthcare
Organizational
Stage
Comprehensively discusses the stage the
organization is in and how it can move
forward to the next stage
Submission remains in the formal third person
and has no major errors related to citations,
grammar, spelling, syntax, or organization
Writing
Mechanics
Describes the purpose of the change, its
importance, and how the change impacts
healthcare but has gaps in application and
understanding
Discusses the stage the organization is in and
how it can move forward to the next stage but
has gaps in application and understanding
Submission mostly remains in the formal third
person and has some major errors related to
citations, grammar, spelling, syntax, or
organization that negatively impact readability
and articulation of main ideas
Does not describe the purpose of the change,
its importance, and how the change impacts
healthcare
20
Does not discuss the stage the organization is
in and how it can move forward to the next
stage
Submission frequently employs the first or
second person and has critical errors related
to citations, grammar, spelling, syntax, or
organization that prevent understanding of
ideas
Total
10
10
100%

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