How using effective business communication and digital channels

How using effective business communication and digital channel,s such as blogging and social media, can have an impact on consumer relations (75 words) Writing and understanding effective reports and proposals and their effect on consumer and community relations(your input on this subject 75 words)Read the article “How to Build Effective Customer Relationships” Discuss your thoughts about the content of the article. How could the strategies listed in the article be applied to a health care setting or your current work setting? (75 words)http://smallbusiness.chron.com/build-effective-cus…Read the following article “9 Ways Social Media Is Impacting the Business of Healthcare.”Discuss your thoughts about the content of the article. How does social media affect effective consumer relationships and communication in health care? (75 words)http://www.healthcarefinancenews.com/news/9-ways-s…You are working as a manager in a local hospital. You received some patient satisfaction survey data, and you were asked to review the data and consider the impact on consumer relations. Review the Patient Satisfaction Survey.(attached)Answer the prompts provided based on the Patient Satisfaction Survey DataThoughts on this overall week reading and questions (75 words)
hcs131_r5_wk4_patient_satistifcation__3_.docx

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Effective Consumer Relations
HCS/131 Version 5
1
Effective Consumer Relations
You are working as a manager in a local hospital. You received some patient satisfaction survey data,
and you were asked to review the data and consider the impact on consumer relations.
Review the Patient Satisfaction Survey below:
Patient Satisfaction Indicator
Hospital cleanliness
Overall patient satisfaction with
doctors
Average patient wait time
Overall patient satisfaction with
hospital
Hospital Patient Satisfaction Survey
Current Performance
Goal
8.2
> = 9.2
7.6
> = 9.2
13 minutes
9.7
< = 15 minutes > = 9.2
Complete the following prompts based on the chart provided above.
Patient Satisfaction Strength
• Identify a patient satisfaction indicator that could be considered a strength for the hospital based
on its current performance and the hospital’s goal.
• Identify a strategy the hospital could use so that this indicator remains a strength in patient
satisfaction.
[Insert Response]
Patient Satisfaction Weakness
• Identify a patient satisfaction indicator that could be considered a weakness for the hospital
based on its current performance and the hospital’s goal.
• Identify a strategy the hospital could use so that this indicator does not remain a weakness in
patient satisfaction.
[Insert Response]
Patient Satisfaction Opportunity
• Identify a patient satisfaction indicator that could be considered an opportunity for the hospital
based on its current performance and the hospital’s goal.
• Identify a strategy the hospital could use so that this indicator could transform into a strength in
patient satisfaction.
[Insert Response]
Explain the importance of effective consumer relations in the health care industry.
• Consider the role data (e.g., surveys) plays in effective consumer relations.
University of Phoenix Material
Copyright © 2017 by University of Phoenix. All rights reserved.
Effective Consumer Relations
HCS/131 Version 5
•
Consider the role communication plays in effective consumer relations.
[Insert Response]
Cite any peer-reviewed, scholarly, or similar references used to support your assignment
[Insert references used]
University of Phoenix Material
Copyright © 2017 by University of Phoenix. All rights reserved.
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