Knowledge Management

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1. Compare and contrast strategies for the capture, organization, dissemination and
application of knowledge within an organization.
2. Carry out an organizational KM audit.
By now, you would be aware about the importance of Knowledge Management
and how organisations can benefit with well-developed KM systems. You have
also seen that it is not very easy to implement Knowledge Management System as
it depends on three major factors of people, process and technology and that
knowledge for an organisation can be acquired from various sources both internal
and external. Equipped with this knowledge you are required to complete this
assignment which contributes towards 70% of your coursework marks.Knowledge
Management (COMP 0364.1)-Fall-17-CW2 (Assmnt)-QP
Choose any one of the following, considering that you have suitable access to
the process of working, data and functions without breaching any
• The organisation or part of the organisation (department/division) at your current
place of work.
• The organisation or part of the organisation (department/division) at a previous
workplace of yours.
• The organisation or part of the organisation (department/division) where you are
not working and have not worked previously, but to which you have suitable
access for this assessment. For example (you could consider departments/units at
MEC like Student Success Centre, Marketing Department, Student Support
Services, Library etc. but with prior discussion with your faculty)
You can meet the desired personnel to gather information with a scheduled
Each individual student should have a different situation picked and worked on.
Given so many different options, there should be very little chance of duplication.
You are expected to do the following:
Pre-Task- Submit a work proposal by the end of Week 10, which should include a
small overview on KM and should talk about the organisation case and/or
department selected for the research. This work proposal should also contain the
data gathering method(s) that you would use to collect information. This should be
submitted as an MS-Word document by the end of week 10 through the Moodle
option provided to you.
Pre-Task 1: Understand the profile of the organisation (business case). Focus
on the department identified and its role in the organisation and explore the
Task – 1:
a) What knowledge is captured and how is it captured?
b) What methods are used to elicit knowledge from experts?
c) What is the knowledge found in people and artifacts?
d) What tools, technologies and methods are used to store knowledge?
e) Where and how the knowledge is disseminated?
f) Where is the knowledge applied/used?
g) What quality measurement the organisation has in place? (40 marks)
Knowledge Management (COMP 0364.1)-Fall-17-CW2 (Assmnt)-QP
Task 2:
1) Perform a SWOT Analysis for the above chosen function/department.
2) Carry out a knowledge audit for the above chosen
3) Present the audit outcome in a tabular format with appropriate details containing
both the present and the future state and with appropriate recommendations.

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