Management Skills “Gemba Walk”

Your assignment this week is to gain some experience in practicing this type of management skill.
Here?s what you are to do for your assignment: Take a Gemba Walk and then report the results.
To prepare for your walk by doing the following:
? Refer to this week’s Gemba walk presentation.
? Survey your department or another area of your choosing within your health care setting and decide where you will focus your walk.
Complete the walk by asking and answering the four W’s outlined in the Gemba Walk Presentation
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Week 2 Assignment: Individual
Word Count Minimum 1000 Words
Fourteen Points
Management by moving around is a systems thinking activity that helps a manger break down
the silos that often exist within an organization. Another term for this concept is the Gemba
Walk which is discussed in your reading.
Your assignment this week is to gain some experience in practicing this type of management
skill.
Here?s what you are to do for your assignment: Take a Gemba Walk and then report the results.
To prepare for your walk by doing the following:
?
?
Refer to this week’s Gemba walk presentation.
Survey your department or another area of your choosing within your health care
setting and decide where you will focus your walk.
Complete the walk by asking and answering the four W’s outlined in the Gemba Walk
Presentation
Utilizing systems thinking concepts, write a report of your experience by discussing the
following:
?
?
Discuss the four W?s and your findings.
Where do you see opportunities to decrease Muda (waste) and increase creativity and
flow within processes or departments within your organization?
REQUIRED FORMAT
1. Title Page
2. Introduction
3. Four W?s (Level 1 APA Heading)
Where (Level 2 Heading)
Who (Level 2 Heading)
When (Level 2 Heading)
What (Level 2 Heading)
4.
Decrease Waste and Increase Creativity
5.
Conclusion
(Level 1 APA Heading )
THE GEMBA WALK
DR. EVE KRAHE
DEAN, GRAD PROGRAMS
SCHOOL OF HEALTH SERVICES ADMINISTRATION
WHAT IS A GEMBA WALK
? From the Japanese term gembutsu which means ?real thing? or ?real place?
? A personal observation of work
? Observation occurs where the work is happening
? Interaction with the people doing the work where the work is happening
? It?s often an actual walk
? Comes from Lean Six Sigma
WHEN IS IT NOT?
? Not an opportunity for finding fault with others
? Not a time to solve problems or make changes
? Not an opportunity to enforce policy requirements
? Note complaints but do not act? yet
STEPS TO TAKE
? Consider the Four Ws
? Where?
? Where shall I walk?
? Who?
? To whom shall I talk?
? When?
? When will I go?
? What?
? What do I want to know?
EVALUATION SHEET: TAKING NOTES
? Possible prompts for you
?
?
?
?
?
?
?
?
Process being examined
Description of process
Team and individuals responsible
Average time to completion (if applicable
Average time to whatever comes next
Quality of process or product that comes out of process
Value added by process
Individual feedback and frustrations
LOOK FOR MUDA
? Japanese term for ?waste?
? Extra steps
? Duplicative work
? Obstacles to producing product
? Think broadly about ?product?
? Obstacles to an uncomplicated work environment
? Operationally
? Socially
CONCLUSION
? Talk with your mentors
? Go with the flow
? Use this outside the course
? Looking forward to your findings

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