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This week you will make use of Ashford?s Writing Center Tutor and Grammarly to obtain additional feedback on the written assignment you submitted last week. Prior to completing this journal, watch A Virtual Tour of the Writing Center (Links to an external site.)Links to an external site. video to learn how to access tutoring through the Ashford Writing Center.You will also submit your same paper to Grammarly for an analysis of grammatical issues you can address prior to posting your assignments.Reflect on your experience using the Ashford Writing Center tutor and Grammarly to submit your draft in Week 2.Identify the top three issues your writing tutor focused on in your work (e.g., paragraph structure, proper use of quotations, thesis statement, etc.).Describe any issues that were surprising.Share some of the feedback your writing tutor provided as explanations.What did you learn? Was this feedback helpful?Do you intend to return to the Ashford Writing Center tutor in the future? Why or why not?Identify the top three issues Grammarly uncovered in your work (e.g., wordiness, passive voice, subject-verb agreement, etc.). Were any of those issues surprising? Describe your experience handling these issues.Will you use Grammarly to review your work in the future? Why or why not?Share any remaining questions or concerns regarding writing your draft or the use of the Ashford Writing Center tutor or Grammarly.
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Running head: DUNKIN? DONUTS NEW STORES
Dunkin? Donuts New Stores
Zeverick Wilson
MGT 303 Management for Organizations
Michael Marticek
18 Feb 2018
1
DUNKIN? DONUTS NEW STORES
2
Dunkin? Donuts New Stores
Introduction
Having been promoted to a district manager, I will strive to share as well as expand my
managerial experience to better manage the five locations. However, this is not an easy task. It
will only be possible by successively building teams and assigning them to each of the five
locations that will be expanded (Gusdorf, 2008). I have to serve every stakeholder of the
business including employees, customers, community, and franchises among others with
dedication and respect while at the same time ensure that the five locations break even within the
shortest time possible. Therefore, I must nurture the company?s core values and ensure that they
are followed to the letter in each location. This paper aims to explain how job design,
organization design, recruiting and selection, training personnel and performance are considered
the key elements in creating successful businesses.
Job Design
Job design refers to the integration of job specification and their qualification that are
required to successively perform and complete that job. In other words, it is the identification of
skills, knowledge, and abilities that are required to successively complete a particular job
(Gusdorf, 2008). Specific job functions like job title, location summary, and duties involved as
well as the necessary expertise to perform these jobs are defined in the job analysis. Other
functions defined during the job analysis includes the level of education, leadership skills,
experience, and communication skills among others (Dunkin, 2014). Comprehensive job analysis
eases the recruitment and selection process. It also helps to determine/assume the output of the
DUNKIN? DONUTS NEW STORES
3
job in question. Therefore, it is an important tool for communication from up the manager down
to the employees.
As a district manager, I will use Dunkin Donuts website to advertise the jobs in the five
locations which will include a comprehensive description of the employees needed in each
location such as Crewmembers, Bakers, and the management. This being a beverage and baked
food restaurant, interaction with the customer is very high. As a result, the first and most
important job description will be the willingness to interact with customers regularly and
efficient problem-solving skills. Entry level positions are the bakers and crewmembers while the
management needs to have some years of experience in hotel industry.
The crewmembers duties are preparing and production of food and beverages at the store.
They are also responsible for handling the cash registers and taking payments from customers
(Dunkin, 2014). Other duties include maintaining cleanliness in the whole restaurant. The bakers,
on the other hand, are required to prepare baked foods including the donuts and pass them to
crewmembers to serve the customers. They should also make the kitchen environment clean and
healthy. The management will be split between shift leaders, restaurant managers, and their
assistants. The shift leaders oversee the activities of the crewmembers and reports to the branch
assistant manager who acts the role of branch manager when needed. Teamwork is a very
important aspect when running the five locations.
Job Specification
Job specification provides the summary of a certain job class like duties and
responsibilities, minimum qualification, as well as the job to be performed (Davis et al,. 2016). It
is usually developed from the job analysis. Its main purpose is to provide the overview of a
DUNKIN? DONUTS NEW STORES
4
specific job requirement thus enabling the candidates to have a better understanding of the
qualifications needed, expertise, and information about job responsibilities so that they can
evaluate themselves to know whether they are eligible to apply or not.
The level of employees will be categorized as entry-level or experts. The positions of
crewmembers and bakers will be entry level. This is because little or no expertise is needed. The
specific requirements will be a high school diploma and a willingness to work as a team and
have efficient interaction with the customers. The bakers must have gone to a hospitality school
and are expected to showcase their skills at work. This will ensure that products of high quality
are produced. Shift leaders will be randomly chosen from the former crewmembers or bakers as
they have a better understanding of the processes within the company. To ensure the success of
the franchise, the managers should carry a lot of responsibilities towards the same. They should
have prior knowledge and experience from a restaurant as a leader. They should also be
accompanied by a degree in the areas of business management.
Organizational Design
This refers to a step-by-step methodology that identifies systems, procedures, and
procedures that are not working properly and then aligning them with the current business goals
and core values and developing plans for the business to accommodate the necessary changes
(Davis et al,. 2016). The Dunkin Donuts? organizational structure has already been established
by the franchise and therefore, the five locations will just continue with it. Dunkin Donuts uses
divisional structure, and each franchise operates as individual machine bureaucracies. Dunkin
Donuts? divisional structure can at times be broken down into privately owned franchises that
can be purchased. There is decentralization in Dunkin Donuts franchises where each franchise is
allowed to have its policies, procedures, and responsibilities. The branch manager is allowed to
DUNKIN? DONUTS NEW STORES
5
appoint supervisors and shift leaders depending on their performance. The importance of this
structure is that it allows flexibility in the work environment.
Recruitment and Selection
It is my role as a district manager to ensure that each employee selected best fits in their
duties. Therefore, I will utilize the recruitment tools that have been established by Dunkin
Donuts. This is a thorough, time consuming but the highly effective method that aligns with the
franchise mission statement. The applicant will be required to create and complete their profile
on the iRecruitment portal found on Dunkin Donuts website (Dunkin, 2014). The applicant will
then be directed to an assessment and based on the results of the assessment; I will determine the
best role of each application (Gusdorf, 2008). An invitation for hire will then be sent out to the
best candidates for the video interview. The best candidates who match the position in question
will then be conducted directly for an in-person interview and later selected for the position.
Training and Performance Appraisal
This is the last stage of the ensuring that each branch of the franchise has competent
employees. The training of employees incorporates the career development programs which are
designed for all positions advertised by Dunkin Donuts. The training is usually done through
Dunkin Donuts Online University that is powered by Skillsport Website (Dunkin, 2014). In
addition to online training, the franchise management provides tools that help in track
performance. Dunkin Donuts Online University tracks the training progress and effectiveness
and prints the assessment results for each employee (Dunkin, 2014). The courses that each
employee who has been selected should undertake in the online training includes customer
DUNKIN? DONUTS NEW STORES
6
service, preparation of foods and beverages, as well as health, safety and emergency
preparedness. However, the training program for a baker is different from those of others as it
involves the practical part. My duty as a district manager is to provide the selected employees
with login credentials and password for the online training. After the results of the training
program are out, I must further select the applicants that have successively passed the training. I
am also responsible for ensuring that each trainee gets the direction of how to successively pass
the training part by providing the necessary support.
Conclusion
Managing the five locations successively is a hard task and requires the necessary
corporation from all parties involved. Teamwork is particularly an important factor in
successively implementing and integrating the core values of Dunkin? Brands into organization
structure in every location. Apart from the selection process, were also tasked with ensuring that
each of the five locations breaks-even within the shortest time possible.
Therefore, the selection process plays a crucial role in this business. In the process of
selecting the best candidates for the position of Bakers, Crewmembers, and the management, I
will start with the job analysis that identifies knowledge, skills, and abilities that are needed to
complete a specific task. I will then carry out a job specification the specific job requirement for
a particular position. Later I will identify the organization design by aligning it with company?s
mission. I will then carefully perform the recruitment and selection process for the best
candidates for the position. Lastly, I will conduct the training for the selected candidates to each
position before sending them to the appropriate locations to start working. Immediately they start
working; I will regularly conduct the performance appraisal to ensure that each employee
performs their duties as required.
DUNKIN? DONUTS NEW STORES
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References
Davis, B., & Reilly, M. (2016). 5 Principles of Great Managers | Ashford University.
Ashford.edu. Retrieved 17 February 2018, from https://www.ashford.edu/onlinedegrees/business/5-principles-of-great-managers
Dunkin Donuts. (2014). Dunkin Donuts Recruiting Process. Retrieved from:
http://www.dunkinbrands.com/careers/our-recruiting-process
Gusdorf, M. L. (2008). Recruitment and selection: hiring the right person. USA: Society for
Human Resource Management. Retrieved 17 February 2018, from
https://www.shrm.org/academicinitiatives/universities/TeachingResources/Documents/Re
cruitment%20and%20Selection%20IM.pdf

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