Paper for Vendor Recommendations

Background: Tencent already had current HRIS. But Tencent still need implement cloud-based HCM, HRMS, and improve current HRIS.Prepare a white paper about vendor recommendations for the CHRO of Tencent that will include the following:Identify the set of vendors who could provide the information systemSpecify the criteria for evaluating the vendors; evaluate the vendors against these criteria.For the white paper writing, you need format as the example what I uploaded.

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Vendor Recommendations
For the recommended information systems requirements listed above, we
evaluated multiple vendors offering software products in these spaces. The most
important features for ZZZ Communications were identified in each system and
compared against the capabilities of vendors.
In addition to availability, the
following criteria were identified during the evaluation phase:
Vendor’s credentials and certificates
Reviews from existing customers
Initial costs and maintenance fees
Integration capability and ease
Security features
1. Knowledge Management (KM) Platform
For the knowledge management platform, we recommend the Confluence KM
tool provided by the vendor Atlassian. Confluence is widely used as a KM tool
across more than 22,000 companies including NASA, Toyota, Audi etc.
tool provides full search capabilities, automatic versioning, and robust
permissions that make it easy to capture the tacit knowledge that is often trapped
in email and shared network drives. Further, it allows users to create, share, and
discuss their team’s files and documents in one place that is accessible from
anywhere. The tool can be hosted locally on the company servers, or can be
hosted in the cloud, allowing greater scalability.
The pricing on this product is
very competitive and starts at $10 per employee for 10 licenses. This perfectly
suits ZZZ Communications, given their limited staff size.
The most popular features of this tool are:
Powerful editor which has thousands of templates to help create shareable
pages quickly
Facebook-style comments on the shared content
Documents and presentations can be uploaded and shared
Automatic versioning of pages and files
Ease of use
User and content permissioning
Atlassian was declared as a leader in Gartner’s 2015 Magic Quadrant
for Application Development Life Cycle Management. We also received
positive reviews about the tool from the existing customers that we talked to,
and they have been happy with the software support offered by the vendor.
Fortune Magazine (2015) has also hailed Atlassian as a leader who is
redefining business collaboration. All in all, Confluence seems like the best
fit to accommodate ZZZ Communications’ KM needs.
2. Content Management System (CMS)
For the content management system, our team recommends the
OnBase software offered by the vendor Hyland. This software is a leading
enterprise content management solution widely used across varying industries.
Additionally, Gartner (2015) has recognized this vendor as the leader in their
“Gartner Magic Quadrant for Enterprise Content Management” for the last six
years. Moreover, Craig Le Clair (2015) at Forrester Wave named the Hyland
as the leader in the Transactional Enterprise Content Management in 2015.
Additionally, one of the features offered by OnBase is called ShareBase.
This allows users to share digital files with external clients and customers, all
the while maintaining complete control over what gets shared. This feature
greatly supplements the existing process of needing to share files with media
partners and customers.
Some of the other features of OnBase that stand out
in comparison to other vendors are:
Competitive pricing
Cloud-based solution which offers scalability
Easily integrates with multiple applications
Enhanced security measures ensure content security
Easy to use
3. Customer Relationship Management (CRM) Platform
After evaluating the existing CRM products available in the market, we concluded
that the company should continue using its existing Microsoft CRM software,
especially considering the company’s heavy use of other Microsoft tools. Microsoft
CRM is a reputable brand in the space and provides the necessary functionality – we
would recommend adding functions like email integration and implementing its
cloud-based features. In addition, customization of the CRM account and contact
fields should be utilized to accurately capture the complex relationships within the
audio advertising space, instead of trying to fit those complexities into the CRM’s
sales-focused basic set-up. Upon enterprise-wide adoption, efficiencies will be seen
almost immediately from an existing resource.

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