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IT 331 Hospital Clerk Scenario
Southern New Hampshire University
4-2 Applied Activity Hospital Clerk Scenario
In this scenario, you have been asked by the HR department of a small regional hospital
to provide IT support for one of the intake clerks. She has always been considered a stellar
employee but is returning to work after an extended illness. She has residual physical disabilities
as a result of the illness, including weakness on her left side and lingering sight issues that cannot
be fully corrected with glasses or contact lenses.
Since I dont have a lot of information to go on, I will make the following
recommendations based on the following assumptions. Since she has weakness on her left
side, I will assume she has difficulty walking and is in some sort of mechanized wheel chair. I
will also take into account her sight issues with options for some sight and no sight.
For this recommendation, I will start with some basics. Within the operating system
Windows10 there is an ease of access option in the setting menu. The first three options are in
regards to users who have sight issues. The first option is the Narrator; this allows the user to
turn on an audio narrator that describes everything on the screen as you are working. This could
help if the user can hardly see but can hear fine. The second option is the Magnifier; this allows
the user to be able to magnify the screen. This can be used in a small box format, similar to an
actual magnifying glass or can be full screen. We can also adjust the amount of magnification,
depending on the users needs. And a third option is High Contrast; this allows the manipulation
of color schemes in order for the user to see the screen better. These options are low cost because
they are built into the operating system already, with the only cost being the time to set them up.
One option I would recommend, is the purchase of a touch screen tablet. The user could
put that device closer to them, perhaps right on their wheelchair for ease of use. The touch screen
aspect can help them pinch zoom on anything they need to zoom in on and select it with ease.
The work environment can be adjusted by purchasing a desk that raises and lowers to
accommodate various size wheelchairs. We would also have to make sure the isles and work
space around the desk is wide enough to accommodate the wheelchair as well. The illustration
below provides some details around the Federal Governments ADA guidelines for setting up
*Diagram retrieved from http://www.computercomforts.com/wheelchair-solutions.html
Training and Support
As far as training and support, I believe we should start with training her co-workers on
all aspects of the rights of people with disabilities. The government has this website:
https://www.ada.gov/ . This website has a lot of great info for training. Also, we would have to
train this worker on how to use the recommended ease of access features found within the
operating system as well as how to use a mobile tablet if we purchase one.
Charytonowicz, J. (2000). Tomorrow’s ergonomics. Proceedings of the Human Factors and
Ergonomics Society …Annual Meeting, 6, 194. Retrieved from
Shneiderman, B., & Plaisant, C. (2009). Designing the user interface: Strategies for effective
human-computer interaction. Boston, MA: Addison-Wesley.
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