Service Operations Management Overview

Original Work PleaseWould like to use The Coffee Bean and Tea Leaf as reference. But am open to other suggestions. Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar. Include the following in the paper:What is your perception of the service the operation provides?Discuss the service the operation provides to their customers.How do the mission, strategies, goals, and tactics of a company determine the management of the organization’s service expectations? Explain.Define three types of service operations. Compare and contrast them.Provide 3 to 5 examples of how service expectations are established within your organization.Format your paper consistent with APA guidelines.Click the Assignment Files tab to submit your assignment.I have attached the grading guide that the instructor added for us.
iscom386_r4_servopsmgmtovrvw_grading_guide_week1.doc

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Service Operations Management
Overview Grading Guide
ISCOM/386 Version 4
Service Operations Management
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Service Operations Management
Overview Grading Guide
ISCOM/386 Version 4
Edited in accordance with University of Phoenix® editorial standards and practices.
2
Service Operations Management
Overview Grading Guide
ISCOM/386 Version 4
Individual Assignment: Service Operations Management Overview
Purpose of Assignment
You are asked to evaluate a service operation you are familiar with. The areas to discuss include: the
perception of service, the company’s strategic direction, different types of service offered, and the role the
customers play in determining the service provided.
Grading Guide
Content
Met
Partially
Met
Not Met
Total
Available
Total
Earned
7
#/7
Partially
Met
Not Met
Comments:
The student discusses their perception of the
service the operation provides.
The student discusses the service the
operation provides to their customers.
The student explains how the mission,
strategies, goals, and tactics of a company
determine the management of the
organization’s service expectations.
The student defines as well as compares and
contrasts three types of service operations.
The student provides 3 to 5 examples of how
service expectations are established.
The paper is 700 to 1,050 words in length.
Writing Guidelines
The paper—including tables and graphs,
headings, title page, and reference page—is
consistent with APA formatting guidelines and
meets course-level requirements.
Intellectual property is recognized with in-text
citations and a reference page.
Paragraph and sentence transitions are
present, logical, and maintain the flow
throughout the paper.
Met
Comments:
3
Service Operations Management
Overview Grading Guide
ISCOM/386 Version 4
Writing Guidelines
Met
Partially
Met
Not Met
Total
Available
Total
Earned
3
#/3
10
#/10
Sentences are complete, clear, and concise.
Rules of grammar and usage are followed
including spelling and punctuation.
Assignment Total
Additional comments:
#
Comments:
4

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