Supply Chain Management and Logistics

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Final Exam Master List of Question
Supply Chain Management and Logistics
Fall 2016
I.
Fill-ins
Complete the sentence by providing the word or phrase which is omitted in the blank space.
1. The idea of a value chain looks at supply chain management from the perspective of the
_________________.
2. _____________________ is the term often used to refer to supply companies in a supply
chain which are upstream from an OEM.
3. _____________________, _____________________, and _____________________ are the
three different modes available to transportation logistics operations.
4. _____________________ refers to the use of more than one mode of transportation in a
shipping activity.
5. _____________________, _____________________, and _____________________ are
different methods of attempting, across the supply chain, to use the same or a limited number
of different parts or group of parts in producing an end product for the consumer.
6. _____________________ and ____________________ are the two main areas with which
logistics deals.
7. _____________________ deals with the long term plans and direction of an organization or
even a supply chain.
8. _____________________ deals with short term plans and methods needed to meet a
company’s objective and vision.
9. _____________________ is a logistical plan pioneered by Walmart which plans for
transportation and delivery of goods to stores exactly at the time they are needed by the store.
10. _____________________ is the method of producing a consumer product which delays the
final assembly until late in the process or until an order has been received.
11. _____________________ is an agent for a shipper and can assist in all aspects of the
transportation requirements.
12. Two categories of risk are ______________________ and ____________________.
13. _____________________ and _____________________ are basic areas upon which a supply
chain strategy might focus.
14. _________________ is the term describing the process by which a firm identifies and selects
suppliers.
15. ________________ is a legal term referring to who is responsible for an item during
shipment.
II.
True/False
Tell whether each of the following are true or false statements.
1. Supply chain management cannot be used for service firms. T/F
2. Supply chains for services are different from those for manufacturing ones. T/F
3. Supply chain collaboration involves many firms working together. T/F
4. Supply chain members must join an association. T/F
5. Supply chain collaboration means the firms must work with governments. T/F
6. Value is added when each company in a supply chain transforms its input into something
more valuable. T/F
7. One of the functions within logistics is to handle customer returns and the disposition of
defective items in manufacturing. T/F
8. Logistics functions are only related to the transport of goods between companies in a supply
chain. T/F
9. There is really no difference between the concepts of strategy and tactical plans. T/F
10. A strategy that works well for one company can be assumed to be a universal strategy that
will work equally well for any company. T/F
11. Important factors which influence supply chain strategy include the industry in which a
company exists, the market for its products, variation in demand, and the product life cycle.
T/F
12. The supplier selection process should never be controlled by a firm but determined solely by
the bidding process. T/F
13. Manufacturers and producers are the two classes of firms that make things ultimately
intended for sale to consumers. T/F
14. One area with which process control is never concerned is the elimination of waste. T/F
15. The three basic modes of transportation are land, air, and water. T/F
16. Pipelines are a method of transportation used by certain products such as oil, gas, and certain
chemicals. T/F
17. Warehousing management is important because storage is the main function of the warehouse
and stored goods need to be easily located and moved. T/F
18. Risk management needs to be part of strategic planning by companies and supply chains. T/F
19. Supply chain management requires no real risk-taking. T/F
20. Speed, efficiency, agility, and flexibility are all tactics employed by a supply chain
management team. T/F
21. In the pet food industry, one area for which there would be no risk for retailers is distribution
because there are so many supply sources. T/F
22. Sourcing strategies must balance seasonality of different types of purchases. T/F
23. The globalized business environment has not really altered supply chains and their
management except that it involves more distance when global. T/F
24. A customer focus has never been a characteristic of supply chains and supply chain
management. T/F
25. There is a specific supply chain model that can be used in any industry. T/F
26. There is little difference between service supply chains and product/manufacturer supply
chains. T/F
27. Supply chains are actually parts of complex networks which include many processes, subprocesses, and tasks interconnecting at various points in the chain. T/F
28. Service providers are always commercial firms. T/F
29. Customers are an important part of the supply chain for service firms because of the need for
their input. T/F
30. Collaborative governance in a supply chain means there are many companies that need to
work together. T/F
III.
Multiple Choice
Chose which of the answers to each item most accurately and completely answers the
question or statement.
1. Supply chain management has:
a. A customer focus
b. No value
c. Little collaboration
d. No purpose
2. Supply chain management stresses:
a. Collaboration
b. Confrontation
c. Production
d. Low prices
3. Many supply chain efforts focus on:
a. Lower prices from suppliers
b. Manufacturing
c. Global business
d. Government rules
4. Which of the following explains supply chain networks?
a. The chains are only as strong as the weakest link
b. A network model is linear
c. There are many processes and many interconnected companies
d. It is like a TV network
5. A benefit from a supply chain management system can be:
a. A competitive advantage
b. Increased costs
c. More inventory
d. No customer service
6. While one of the following is one of the 7Rs in logistics?
a. Right forecast
b. Right place
c. Right people
d. Right supplies
7. Customer segmentation is important because:
a. People like to be grouped together
b. It can influence supply chain strategy and design
c. It is easier than looking for offshore markets
d. It is required by law.
8. Globalization has:
a. Changed supply chain management
b. Never been an approved supply chain practice
c. Offered nothing going new for business supply chain efforts
d. Stopped
9. In companies the office responsible for identifying, forecasting, and satisfying customers’
needs is:
a. Accounting
b. The CEO
c. Production
d. Marketing
10. For which of the following areas in a business is the primary function that of obtaining
external resources required by a company?
a. Corporate officers
b. Supply management
c. Finance
d. Production
11. Tier 1 suppliers provide parts and materials directly to:
a. Competitors
b. Retailers
c. Warehouses
d. OEMs
12. The area of a company which manages the firm’s money is:
a. Human resources
b. Finance
c. Inventory
d. Marketing
13. For which of the following is moving and storing of products and materials a basic function?
a. Sales
b. Suppliers
c. Logistics
d. Labor
14. A manufacturer creates a product by:
a. Transforming inputs (supplies)
b. Disassembling inputs (supplies)
c. Selling inputs (supplies)
d. Transporting inputs (supplies)
15. One incentive for external supply chain collaboration is:
a. Threats
b. Regulations
c. Financial rewards
d. Products
16. Which of the following is most likely to help with efforts to develop collaboration across a
supply chain?
a. Dividend payments
b. Weather patterns
c. Information
d. Profit margins
17. SWOT is an acronym for analysis based on strengths, weaknesses, threats and:
a.
b.
c.
d.
Options
Opportunities
Opinions
Outcomes
18. PEST is an analytical approach which examines the external situation of a company or supply
chain the areas of political factors, economy, social trends, and:
a. Time
b. Transition
c. Technology
d. Transportation
19. The purpose of value chain analysis is too identify how an organization can provide value for
its:
a. Employees
b. Suppliers
c. Customers
d. Creditors
20. In order to develop a supply chain strategy, all the members of the supply chain must:
a. Be in complete agreement
b. Hold only short meetings to develop the strategy
c. Take a personal interest in the strategy developed
d. Accept the need for cross-functional collaboration
21. A key to doing value chain analysis includes knowing which of the following for each
organization in the chain?
a. The core competency of each company
b. The financial situation of each company
c. The stock price of each company
d. The revenue received by each company
22. Supply chain strategies must also support an organization’s:
a. Overall business strategy
b. Suppliers income
c. Short term goals
d. Production plans
23. The four foci of supply chain strategy center on efficiency, agility, flexibility, and:
a. Spending
b. Location
c. Speed
d. Production
24. Which of the following drives development of a product and therefore its costs?
a. Engineers
b. Products
c. Specifications
d. Software programs
25. A contract can be thought of as a:
a. Mutual partnership
b. Mutual agreement
c. Sale
d. Gain
26. When writing specifications for a product, it is best to work as:
a. A supervisor
b. A manager
c. An individual
d. A team
27. In the eyes of a customer, anything that does not contribute to value for a product of service
is:
a. Profit
b. Waste
c. Necessary
d. Helpful
28. Which of the following indicates the only source capable of providing a product or service?
a. Sole source
b. Single source
c. Good source
d. Local source
29. Which of the following are likely to have been developed by industry associations?
a. Commercial specifications
b. Technical specifications
c. Functional specifications
d. Difficult specifications
30. Throughout the supply chain, just in time delivery methods require working:
a. Overtime
b. Collaboratively
c. On holidays
d. Nights
31. The three core functions of logistics are distribution, transportation, and:
a. Production
b. Personnel management
c. Warehousing
d. Maintenance
32. A firm’s transportation/logistical group is responsible for planning, scheduling, and
controlling the:
a. Design of good and materials
b. Ordering of goods and materials
c. Marketing of goods and materials
d. Movement of goods and materials
33. The term intermodal in logistics refers to a combination of:
a. Internal methods
b. Outsourcing actions
c. Transportation methods
d. Costly methods
34. One of the first steps in making transportation logistics decisions is to use in-house resources
or:
a. Manage the process
b. Avoid it altogether
c. Accept it
d. Outsource it
35. A method frequently used for transporting goods and materials on roadways is:
a. Trains
b. Motor carriers
c. Distributors
d. Barges
36. In third party transport situations, the one providing the service is the:
a. Shipper
b. Consignee
c. Carrier
d. Producer
37. Which of the following is a principle function of warehousing?
a. Storing goods until needed
b. Making goods which will be needed
c. Purchasing goods which will be needed for manufacture
d. Designing goods which will be required for a product
38. The way in which inventories are managed is through:
a. The purchasing department
b. The accounting office
c. Inventory control
d. Production
39. Completed products which a firm produces are called:
a. Production materials
b. Inventories
c. In-transit materials
d. Finished goods
40. The parts and materials a firm needs to keep the facility and its machinery working are:
a. Raw materials
b. Office supplies
c. Production goods
d. Maintenance, repair, and operating supplies
41. Ownership of incoming materials from suppliers or outbound shipments to customers can be
transferred at which two points?
a. Retail or distributors
b. Origin or destination
c. Order entry or receipt
d. Home or office
42. Two basic types of packaging are those done for industrial/transport and :
a. Consumer packaging
b. Inexpensive plastics
c. Corrugated boxes
d. Foam enclosures
43. When defective goods are found, logistics may decide to restock, refurbish, remanufacture,
or:
a. Refuse the goods
b. Take the goods home
c. Send them back
d. Recycle or discard the goods
44. Today, no firm can operate:
a. Independently
b. In Asia
c. Long term
d. Using old machines
45. Which type of risk exposure needs to be part of strategic planning?
a. Transportation
b. Long term
c. Inventory
d. All the above
46. Risks which are the consequence of events which happen without consent are:
a. Small
b. Everyday
c. Dangerous
d. Involuntary
47. Negotiations and labor relationships can be impacted by:
a. Time
b. Domestic differences
c. Environment
d. Cultural differences
48. Existing or proposed changes in laws, trade agreements, and tariffs are:
a. Bad risks
b. Political risks
c. Economic risks
d. Technological risks
49. Changing public perceptions are an example of:
a. Social risks
b. Economic risks
c. Normal risks
d. Political risks
50. Disasters, such as earthquakes, hurricanes, floods, or drought are which type of risk:
a. Frequent
b. Small
c. Man-made
d. Natural
51. Supplier operations may be terminated when a supplier is not:
a. Local
b. Financially sound
c. A corporation
d. Registered
52. Supply management responsibilities, as the result of globalized business practices, have
become:
a. Less because other areas of business handle these
b. Terminated because it is just not possible to manage global supply chains
c. Increased because distance, culture, and many other factors now affect supply chains
d. Hindered because there are too many things which cannot be resolved now.
53. It would be virtually impossible for vast global supply networks to exist without:
a. Trucks
b. Fax machines
c. Archaeology
d. Advanced technology
54. Supply chain management is:
a. Of limited value to customers
b. Another name for logistics
c. An important fact or I achieving competitive advantage
d. A supplier management technique
55. Which of the following is not a characteristic of supply chain management?
a. Customer focus
b. Value-adding
c. Integration and collaboration
d. Labor savings
56. The primary function of supply chain management is:
a. To ensure the supply of all materials, parts, and services required for a firm to produce
products and maintain operations
b. To ensure the lowest price is always obtained
c. To buy cheap parts fast
d. To outsource all purchases to low-cost countries
57. What type of shipment uses a combination of methods?
a. Intermodal
b. Intercity
c. Intramodal
d. Crossmodal
58. Which of the following is NOT a benefit of a well-run supply chain management system?
a. A competitive advantage
b. Reduced costs
c. Well-run inventory
d. Better customer service
59. Which of the following is NOT among the 7 rights?
a. Right plan
b. Right product
c. Right location
d. Right time
60. Three major forces affecting supply chain management are:
a. Regionalization, language, culture
b. Globalization, technology, customer expectations
c. Government regulations, media, customer expectations
d. Globalization, technology, advertising
61. Supply chain management is important because:
a. Global competition forces ongoing efforts to control costs
b. Supply chains have become longer
c. Customers demand more
d. All of the above
62. Supply chain management emphasizes
a. Collaboration among internal functions
b. Collaboration with suppliers
c. Collaboration with customers
d. All the above
63. Packaging:
a. Is important because it protects and item as it travels through a supply chain
b. Usually includes 2 types – consumer and industrial
c. Has great influence on customer buying decisions
d. Is not significant to supply chain costs
64. The critical functions of the finance department include:
a. Providing suggestions for new products
b. Providing support for business and operational planning
c. Negotiating with support and customers
d. Purchasing materials needed for production
65. Which of the following might NOT be considered part of a company’s logistics function?
a. Transportation management
b. Warehousing management
c. Human Resources management
d. Order fulfillment
66. Concerning mode of transportation which of the following is NOT correct?
a. Over the road transport is more costly but more flexible and faster than rail, water, or
pipeline
b. Air transport is the most costly and least used method
c. Large household appliances are most likely to be shipped by rail, truck or intermodal.
d. All of the above
67. A firm may choose to outsource part of the supply chain because:
a. It lacks the expertise needed to make the product
b. To transfer risk to the supplier
c. No other sources exists which is capable of providing the needed item
d. All of the above
68. From the perspective of value chain analysis, how is value added?
a. Through efficient and effective processes
b. By active involvement of all supply chain members
c. Through close focus on customers
d. All of the above
69. In a market where buyers are relatively small players, why might suppliers NOT be motivated
to reach an agreement?
a. The value of the buyers’ business is not worth the supplier’s effort
b. The buyer may be a tough negotiator
c. It may be an antitrust violation
d. It would increase the supplier’s taxes
70. Which of the following specifications provide the details of design, material and production
method?
a. Performance specifications
b. Commercial standards
c. Brand name
d. Technical specifications
71. A strategic focus in supplier relationships is preferred because
a. It is long term oriented and cost driven
b. It focuses primarily on price
c. It is easier to do
d. None of the above
72. Using the same part for multiple models is an example of :
a. Integration
b. Commonality
c. Custom design
d. Customer focus
73. When retailers take incoming goods and transfer them directly to trucks for outgoing delivery
to their stores, this is an example of:
a. Cross-training
b. Product flow control
c. Single point of destination shipping
d. Cross-docking
74. When a person or company is able to anticipate risk and to some extent control it, this is
known as:
a. Major risk
b. Voluntary risk
c. Minor risk
d. Involuntary risk
75. When automobile manufacturers create a basic platform on which several models are made,
the supply chain method being used is:
a. Modularity
b. Singularity
c. Unique design
d. Random variable

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