ITIL Project

Pick an organization. Any organization. (I have chosen Amazon)It could be your own or it could be another. It could be large, medium, or small. Then, put yourself in the position of an ITIL consultant hired by the organization to improve its IT service strategy. Your mission is to develop a descriptive + prescriptive report for the organization in which you briefly explain ITIL concepts and then make concrete ITIL-based recommendations to help the organization address its specific organizational issue(s).The project should be organized as follows, along with a recommended range for number of pages: Introduction (.5-1 pages) – summarize the organization’s background information (size, history, industry, sales, etc.). Problem Statement (1-2 pages) – list any problems the organization is or may be experiencing that you believe ITIL could help solve (problems with tech support, software development/maintenance, customer relationships, poor quality products or services, etc.). If it’s your own organization, you can refer to your own knowledge and experience as a guide for how to approach this. If you choose another organization, you will need to do some research (either Internet-based or talking to a friend/colleague who works there). Another option – you’ve interacted with an organization and had a poor experience either as a customer or as a business partner. Regardless of how and why you choose the organization you do, in week four you will need to submit the name of your chosen organization along with your reasons for choosing it. Develop an IT service management strategy (2-3 pages) to address the problem(s)/issues introduced in the Problem Statement. To do this, create a service framework that covers learning objectives 1a, 1b, 1c, and 1d. Explain how each of the four topics covered in the learning objectives (1. value creation, 2. stakeholder concerns, 3. cost and risk assessment, and 4. the four dimensions) is necessary to create a framework within which the problem can be addressed. Develop an IT service value strategy (3-4 pages) to specifically address the problem(s)/issues introduced in the Problem Statement. Cover learning objectives 2a, 2b, and 2c by explaining how each of the three topics (1. SVS, 2. value chain, and 3. CSI) should be utilized to help overcome the problem(s). Make sure you create, describe, and explain specific concrete steps the organization should take based on the above three topics. Include a detailed CSI plan based on the seven steps of the continual improvement model: What is the vision? Where are we now? Where do we want to be? How do we get there? Take action Did we get there? How do we keep the momentum going? Using learning objectives 3a, 3b, and 3c, explain how the three types of IT management practices (3-4 pages) (general, service, and technical) can help to mitigate the problem going forward. Make sure to include details on the most relevant practices associated with your specific organization’s case! (Some management practices may be more or less pertinent to your specific situation, so focus on those that fit your case best). Make sure to pay attention to the seven core ITIL management practices, as you might want to use those as a starting point when deciding on which practices to focus: Continual improvement Change control Incident management Problem management Service request management Service desk Service-level management Conclusion (.5-1 page) – summarize the problem and recommendations. List of referencesYou will be submitting your chosen organization at the end of Module 4 and an outline of your project at the end of Module 6. Your instructor will give you feedback to help you perfect your project before the final submission in Module 8.The project needs to be a minimum of 2500 words, not including your reference list.Use APA formatting.

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