ScenarioYou are setting up a new Mitel IP480 VoIP phone for someone in their company office. The company has a Mitel VOIP system that they manage in-house and have the server on-site. The network requires that there be a VOIP VLAN configured on the switch port for the phones to function properly and transmit data. Normally, the process is to configure the switch port in the IDF with the VOIP VLAN untagged, make sure the VLAN is tagged on the uplink port on the edge switch and on the corresponding port on the core/distribution switch. Then the patch panel is patched to the switch and a cable is installed at the desk where the phone is plugged in. However, in this office, there is an eight-port, unmanaged switch (due to the office only having one Ethernet jack for two computers, two phones, and a printer). So, you plug the Ethernet cable into one of the ports on the switch and then into one of the two Ethernet ports on the back of the phone. After putting the phone down, you stand and wait for the tell-tale signs of the phone booting up and getting its information from the server. However, nothing happens. It sits, unpowered and deader than C3PO when he was deactivated in Bespin City.You start with the following troubleshooting steps: You make sure the cable is plugged in tight to the phone and the unmanaged switch. You make sure the unmanaged switch is on and that there is an active network connection.Questions What are your next troubleshooting steps? Why do you think the VOIP phone is not powered on? If you can get the phone powered on, do you see any issues with the current network setup?
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